Business Intelligence Emboldens Digital Transformation

Digital transformation enabled by business intelligence (BI) solutions presents an enormous opportunity to drive growth and profitability. Fostering a data-driven organization emboldens the vision of faster, better-informed decisions to compete in the digital economy.

Advancements in areas such as big data, in-memory computing, the cloud, mobile, the Internet of Things, artificial intelligence, and machine learning are placing BI in the spotlight. Organizations of all sizes and from all industries are empowered to effectively leverage their rich data assets and extend their decision-making capabilities beyond basic reporting of incomplete, outdated views of their data. Read more

Digital Transformation Through Mobile Analytics

Digital Transformation through Mobile Analytics by Kaan Turnali

At the core of every digital transformation is mobile analytics. More than ever, businesses are focused on delivering growth and profitability with faster, better-informed decision making. And with enterprise mobility solutions, we can intelligently integrate strategic data assets to provide actionable insight with agility and innovation.

Mobile analytics represents the last mile in delivering actionable insight—the final bridge that connects decision to action. Read more

Better Business Decisions Start With Better-Informed Leaders

Digital transformation brings about an incredible opportunity for fostering a data-driven culture and enabling faster, better-informed decision making. Although data’s role in making better-informed business decisions is undeniable, more data does not necessarily guarantee better business decisions.

Fueled by advances in technology and a deluge of data, the digital universe continues to shape and influence how leaders perceive, leverage or ignore data, which is a fundamental part of making decisions in the digital economy. Real-time, predictive, big data, mobile, cloud, the Internet of Things, and machine learning –these technologies and more are enabling organizations of all sizes leverage analytics solutions in all dimensions. Read more

Digital Transformation Is Not A Technology Makeover. It’s A Business Revolution.

Businesses from every industry are quickly engaged on a battleground where legacy business models are bound to fail or stay behind and digital transformation brings an incredible potential for growth and profitability.

Technology, without a doubt, plays a critical role in enabling such change, but technology alone does not guarantee transformation. This journey must embody our vision for the future of our organizations and the core values ingrained in our leadership and talent. Read more

4 Reasons Why Mobile Innovation Demands A Mobile Mindset

Mobile Innovation Demands Mobile Mindset by Kaan Turnali

If designed, developed, and delivered effectively, mobility solutions provide unparalleled convenience, speed, and ease of use. However, having a mobile mindset is a prerequisite if we want to drive growth and profitability.

In its simplest and purest form, I define “mobile mindset” as a framework that enables organizations of all sizes to unleash the power of mobile technology by using innovative mobility solutions and without adversely disrupting our existing business or our customer’s user experience.

Here are the four tenets of the mobile mindset that should apply to all facets of user interactions and be embraced by everyone involved—from developers to senior leadership. Read more

Design Thinking Is About Integrated Solutions

Creative business team looking at sticky notes on window

The digital universe provides countless possibilities for innovation. Whether we stretch the boundaries of mobility and cloud solutions with mobile device apps, IoT devices, or real-time enterprise applications, integrated solutions are critical to delivering a complete user experience (UX), which is one of the core principles of design thinking.

Success comes from designing integrated solutions in which each part completes the system in whole—not designing fragmented pieces that make up a stack.

The integration principle of design thinking represents the opportunity to connect what would be otherwise restricted user interfaces (UI), disconnected touch points, and a fragmented UX.

Integrating these elements means the delivery of cohesive solutions, products, or services. This approach is about discovering value in hidden corners, as much as it is delivering what may be taken for granted or appear obvious in everyday human interactions. Read more

I am excited to return after another long break

It feels great to be back and writing again following another break—this time longer than the last one. I can’t believe that it has been eight months since I last published. I am grateful that the break—albeit uninvited —allowed me to devote personal attention to what matters in my life.

I have to confess that each time I endure these unplanned gaps as “life” throws a curve ball, it masses ideas of endless possibilities and uncultivated creativity. Unlike in the desert, the lack of rain does not appear to diminish my renewal.

Best part about returning is the anticipation of exhilaration, which follows these intervals. I simply miss the pure joy of it, the smell of the paper, the reflection of the ink, and—most important—the intellectual challenge that I seek in it beyond the mere words.

To me, writing—thought leadership in the greater sense—is more than just words on paper but a pursuit of exploration, innovation, and storytelling. lot of new projects are on the horizon, including several new series on digital transformation, executive mobile analytics, and design thinking.

As I wrote in my Forbes piece, titled “3 Reasons Why Thought Leadership Matters,” for those who follow and stay committed, the process of molding ideas can sometimes be as intense and focused as the development of new products and services.”

I feel re-energized and ready to run again!

The Art Of Opportunity And Innovation With Design Thinking

 

When we realize that innovation is an opportunity to deliver customer-centric solutions, we develop a growth mindset that’s vital for success. Frameworks, such as design thinking, help us uncover hidden opportunities with new and cutting-edge products, as well as back offices where roles and functions tend to be tedious and mundane.

Recently, I met with Parker Lee, co-author of The Art of Opportunity, which is about “how strategic innovation and design thinking can grow existing businesses and create completely new ones by discovering opportunities for new growth and crafting strategies to seize these opportunities.”

We spoke about two of my favorite topics: Driving innovation in the enterprise and applying design thinking as an enabler of forward-thinking ideas to spur growth and profitability. Read more

Innovation With Design Thinking Demands Critical Thinking

Innovation with design thinking demands critical thinking because we must understand our assumptions that frame our ideas and shape our design.

As our world becomes more and more digital, it’s not the first click that counts – it’s what happens after that first click. We design five steps ahead in the user experience, not one. And to deliver integrated solutions with a holistic view, we analyze five dimensions and drop none.

By blending design thinking with critical thinking, we foster innovation that delivers customer-centric solutions. This mindset is crucial to the success of design thinking because its universal applications are a key driver for creating opportunities for both new and old solutions, no matter if they are internal- or customer-facing. Read more

Response Time Is Critical To Mobile Analytics Design

Response Time Is Critical To Mobile Analytics Design by Kaan Turnali

When you design for mobile analytics, the response time (sometimes also referred to as load time) will always come into question. The concept of fast loading pages is nothing new. Plenty of material exists on the web that covers everything from designing web sites to developing apps.

Every so often I am presented with this question: What is an acceptable response time for an mobile analytics asset? And my answer—“it depends”— generally causes confusion. This is often because the person asking the question is looking for a magic number of seconds that’s regularly quoted on the web by different surveys or studies. Read more

Lean Innovation: Design Thinking Meets Lean Startup For The Enterprise

Lean Innovation Meets Design Thinking - Kaan Turnali

Innovation is often born from individuals who view design as a way to shape forward-thinking ideas. While design alone can’t deliver the promise of innovation, frameworks—such as design thinking and lean innovation —provide methodologies and a mindset that are required for customer-centric solutions.

Recently, I met with Brant Cooper, co-founder of Moves the Needle, which brings an entrepreneurial spirit to the enterprise, and New York Times bestselling author of The Lean Entrepreneur. We spoke about two of my favorite topics: Driving innovation in the enterprise and applying design thinking as an enabler of forward-thinking ideas that spur growth and profitability. Read more

Making The Case For Small With Mobile Analytics Design

Making The Case For Small With Mobile Analytics Design by Kaan Turnali

In mobile analytics design, the “case for small” stems from the need to effectively manage performance and response time for mobile experiences. The concept has nothing to do with smaller screens or device sizes. Instead, it deals with the delivery of the content onto those screens.

One of the common denominators of all mobile user experiences deals with what I call the “patience factor.” mobile users tend to be less patient about performance and response time than PC users, since they’re on the go with less time to spare. Read more

The User-Focused Performance With Mobile Analytics Design

The User-Focused Performance With Mobile Analytics Design by Kaan Turnali

When we discuss performance in mobile analytics, we often talk about two components: response time and availability. I discussed the response time in detail in a previous blog. Today, I want to expand on availability.

Availability is sometimes referred to as “up time,” but it goes beyond that. We need to manage performance with a user focus to make sure our priorities support business execution, not hinder it. Read more

The Art Of Support In Mobile Analytics Design

The Art Of Support In Mobile Analytics Design by Kaan Turnali

When it comes to supporting mobile analytics implementations, what we do after we go live is as critical as what we do before. Technology support is art as much as it is science. If you add to the mix global deployments, remote access, language and cultural barriers, we face a daunting task especially when supported by virtual teams without on-site personnel.

Two key elements should guide your approach: quickly identify the root cause for immediate relief and put in place safeguards to prevent future occurrences. Read more

The Art And Science Of Customer Empathy In Design Thinking

Design Thinking Art and Science Of Customer Empathy

Customer-centric solutions demand empathy. But, how we employ this principle within design thinking is as critical—if not more—as what we do in the process.

Certain slices can be easily repeated—that’s the science part. However, not everything fits neatly into a template. More than anything else, we rely on our creativity to accurately frame a problem and discover the attached opportunity. That’s the art of customer empathy within design thinking. Read more

The Use Of Colors In Mobile Analytics Design

The Use Of Colors In Mobile Analytics Design by Kaan Turnali

When designing mobile analytics solutions, the use of colors plays an important role because colors are some of the easier components to manage and incorporate into our mobile assets. However, this ease of use often leads to misuse and, subsequently, ineffective design of our mobile solutions.

I often find that the oversight happens not because we lack the knowledge or technical capability, but because we make the wrong assumptions. I always argue: simple is beautiful if we want our design to resonate with our customers (users). And as I discussed in my last blog of this series, simplicity is instrumental in delivering a mobile solution with impact and utility. Read more

The Difference Between Impact And Utility In Mobile Analytics Design

The Difference Between Impact And Utility In Mobile Analytics Design by Kaan Turnali

When designing for mobile analytics solutions, two variables are always in play. I refer to them as “utility” (not to be confused with utility in economics) and “impact.”

At the micro level, they influence directly how we develop our mobile assets (reports, dashboards) in order to effectively deliver actionable insight through the mobile user interface and experience. At the macro level, they influence how we design and execute our mobile analytics strategy. Read more

The Art Of Performance With Mobile Analytics Design

The Art Of Performance With Mobile Analytics Design by Kaan Turnali

Performance is one of the most critical elements of the mobile analytics success formula. High-quality content, reliable data, and mobile purpose are a must. However, none of that matters if the performance is poor—mobile users tend to be less patient about performance.

Think about it for a moment. Unlike a PC users who may be chained to a desk, mobile analytics users typically access mobile analytics assets on the go and with less time to spare. Read more

Real Estate Is A Key Design Component For Mobile Analytics Design

Key Design Property For Mobile Analytics Solution Real Estate by Kaan Turnali

Just as the saying goes “There are three things that matter in property: location, location, location,” the screen on a mobile device is the most valuable design property.

The limited amount of space still remains as one of the biggest challenges in designing analytics solutions for mobile devices despite the growth in screen size on smartphones. Maximizing the user interface for both consumption and interaction is critical to the design of an effective mobile analytics asset. Read more

Your Environment Dictates Your Mobile Analytics Design

Your Environment Dictates Your Mobile Analytics Design by Kaan Turnali

Anyone who has designed or developed a new product knows that understanding the environment in which the product or solution will be used by its end users is extremely important.

The environment is where we can successfully connect audience and purpose not only to leverage the technology’s strengths but also to minimize its weaknesses within a supported infrastructure.

We need to go beyond just identifying the basic parts of our environment and instead taking a holistic view of the entire system in order to deliver an integrated mobile solution that is consistent and predictable at each layer. Read more

Why Purpose Matters In Mobile Analytics Design

Why Purpose Matters In Mobile Analytics Design by Kaan Turnali

A rise in the use of mobile devices and applications has heightened the demand for organizations to elevate their plans to deliver mobile analytics solutions. However, designing mobile analytics solutions without understanding your audience and purpose can sometimes backfire.

I frequently discover that in mobile analytics projects, understanding the purpose is where we take things for granted and fall short—not because we don’t have the right resources to understand it better, but because we tend to form the wrong assumptions. Better understanding of the “mobile purpose” is critical for success and we need to go beyond just accepting the initial request at the onset of our engagements. Read more

Understanding Our Audience Is Key To Successful Mobile Analytics Design

Understanding-Our-Audience-Is-Key-by-Kaan-Turnali

It goes without saying that when we design anything, we must know and understand our audience well. But I often find that in mobile analytics projects, this is where the first oversight happens—not because we lack the knowledge, but because we make the wrong assumptions.

With the design of mobile analytics solutions, we promote the idea that we need to go beyond just knowing our audience by creating every opportunity for greater user interaction right from the onset of our engagements. Read more

Key Design Elements For Mobile Analytics Solutions

Key Design Elements For Mobile Analytics Solutions by Kaan Turnali

The advent of the mouse and large screen-dependent design elements of the PC era influenced the makeup of traditional analytics solutions. Similarly, mobile analytics comes with its own design elements that replace the mouse with touch screens, which merge the input and output components into a single device.

Mastering these mobile design elements can benefit mobile developers (not just mobile analytics teams) in order to deliver on the promise of mobile and mobility solutions. Here are several key design elements that I’ll cover in more detail in this series. Read more

Empathy, Design Thinking, And An Obsession With Customer-Centric Innovation

Design Thinking Empathy by Kaan Turnali

To deliver innovative, customer-centric solutions through design thinking, we must begin with empathy.

In its simplest and purest form, empathy enables us to not only experience and understand another person’s circumstances, but it also puts us in our customers’ shoes to experience what they are feeling.

This is where we find the innate struggle born out of user frustrations and bound to the intrinsic value chain of the user experience.

Without a doubt, empathy is the most important design thinking principle I will cover in this series. Its universal application offers infinite promise. Read more

Building Mobile Analytics Solutions With Design Thinking

Building Mobile Analytics Solutions With Design Thinking by Kaan Turnali

When we design for mobile analytics, we need to apply the mobile mindset to all facets of user interactions, not just what we do when we are online but also what we do offline. In my first blog of the series, I discussed the importance of embracing a mobile design philosophy that will be unique to each of us and the environments we work in.

This is important because our design philosophy will be the guiding light when best practices alone may not be enough to help us navigate in uncharted waters. I want to expand on this idea and further articulate what it looks like. Read more

Successful Mobile Analytics Solutions Demand A Mobile Mindset

Successful Mobile Analytics Solutions Demand A Mobile Mindset by Kaan Turnali

When we design for mobile analytics solutions, we are not just building a report or a dashboard. We’re designing to deliver a superior mobile user experience each and every time. This means we need to consider all facets of user interactions and take a holistic approach when dealing with all aspects of the “mobile analytics user life cycle”. This life cycle starts before installation and does not end after the mobile analytics asset is downloaded and consumed.

In this new series, I will be covering many aspects of the mobile analytics design from installation to user interface (UI), from functionality to performance. I consider these best practices as a framework for innovation that are applicable to all mobile analytics solutions regardless of our organization’s size, industry or business model.

Read more

Competing On Design Thinking

Competing on Design Thinking by Kaan Turnali

Design thinking doesn’t guarantee innovation, but innovation always hinges on design-thinking principles.

Steve Jobs famously said, “Design is not just what it looks like and feels like. Design is how it works.” Design thinking takes this notion further and provides a set of tools to power innovation through design.

As the popularity of design thinking continues to expand and spread across a variety of domains, it begs the question: Will design thinking ever reach the point of diminishing returns? In a recent Harvard Business Review post, IDEO CEO Tim Brown entertained a similar question: “When everyone is doing design thinking, is it still a competitive advantage?”

Read more

Analytics Excellence Starts And Ends With Leadership

Analytics excellence demands leadership excellence at all levels of the organization—not just at the top.

Analytics Excellence Leadership by Kaan Turnali

In my last post, I described analytics excellence as the relentless pursuit of driving growth and profitability. Of all the pieces we’ll explore in this series, leadership is most important to analytics excellence because our success depends on it more than anything else.

While the role of executive leadership is critical to any project, several aspects of enterprise analytics require senior executives to be closely involved. Moreover, although the CIO/CTO plays a vital part in making sure the right technology is acquired or developed, executive leadership—and more important executive ownership—from the business side provides the right level of partnership to run on all three cylinders of analytics: Insight into the right data, for the right role and at the right time.

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4 Ways We Can Redefine Innovation In The Enterprise

4 Ways <em>We Can Redefine Innovation In The Enterprise by Kaan Turnali

If we want to drive growth and profitability in the enterprise, we need to redefine innovation. Changing how we think about innovation directly influences our ability to transform our organization and execute our strategy.

The concept of innovation means different things to different people. Sometimes, it is even used interchangeably in various roles and functions. Merriam-Webster offers this simple definition: “A new idea, device, or method. The act or process of introducing new ideas, devices, or methods. The introduction of something new.”

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Analytics Excellence Is The Relentless Pursuit Of Driving Growth And Profitability

Analytics Excellence by Kaan Turnali

This is the first in a series of articles exploring how we can drive growth and profitability by pursuing analytics excellence. We will closely examine the elements of leadership, talent, and culture that are as critical—if not, more—to success than the technology itself.

According to IDC’s Digital Universe study, “digital data is doubling in size every two years; and by 2020, the digital universe is expected to contain nearly as many digital bits as there are stars in the universe.” This growth in hyperconnectivity is sending shockwaves across the global business landscape. For many companies, this deluge of data is challenging their ability to deliver analytics solutions, which may eventually exceed their capacity to supply and consume that information—if it hasn’t happened already.

Read more

Back & writing again following a 5-month sabbatical

Sunrise following a 5-month sabbatical

It feels awesome to be back and writing again following a 5-month sabbatical. I have to admit, I missed the pure joy of it, the smell of the paper, and the intellectual challenge that I seek in it.

However, I desperately needed the break after some unexpected personal and family matters that needed attention. It sounds odd for me to use the term “sabbatical” when referring to time away from thought leadership, but as I wrote in today’s piece on Forbes, “…for those who follow and stay committed, the process of molding these ideas can sometimes be as intense and focused as the development of new products and services.”

Although a number of syndications and several less demanding projects kept me busy, the time I took gave me a chance to slow down and reflect–both critical for growth and rejuvenation.

My top 3 favorite projects were:

A lot of new projects, including a number of brand new series, will be coming in the rest of this year.

I feel recharged and ready to run!

3 Reasons Why Thought Leadership Matters

3 Reasons Why Thought Leadership Matters by Kaan Turnali

Thought leadership has been at the forefront of digital transformation and continues to expand the idea revolution that started with the invention of Gutenberg’s printing press. It has become a key driver for innovation and creating new opportunities as ideas are shared and distributed beyond traditional sources and across social platforms that were unimaginable a decade ago.

The term “thought leadership” means different things to different people. It is used and practiced both in personal and professional spaces. Some take place on large stages; others unfold in small corners that are hidden from the limelight. But no matter the size or shape, they all share a common DNA. In its simplest form, it creates an opportunity to become a trusted source on topics we are passionate about by delivering different perspectives on all questions—new and old.

Read more

Run Simple: Leadership, Talent, And A Culture Of Innovation

Simple isn’t the absence of complexity, but a passion for delivering simplicity through innovation.

The idea of simple in business and technology has been at the forefront of innovation for centuries. Businesses have always courted simplicity in the hopes of delivering user-friendly products and solutions as well as optimized business engines for growth and profitability.

Think about any business, small-to-medium enterprise or a large conglomerate. Consider the challenges that are critical for its survival. They can be anything and happen anywhere—customer facing or hidden in back-offices. There’s a high probability that you’ll easily identify the role of technology in delivering outcomes. Read more

How Do You Define Business Talent?

People looking confident and smiling

Talent is a question of equal distance from beginning to end: an equation of either length. When measured, it is neither long nor short.

How we define “talent” in our businesses directly influences our attitudes, perceptions, and assumptions.

Think about your career, going all the way back to the very beginning. Make a list of the top qualities you considered important for your development or the ones others expected from you. They can be anything: experience, expertise, or soft skills. Take a look at that list—there’s a high probability that qualities, such as hard work, attitude, or passion are included. Read more

5 Tools That Foster Technology Innovation

Technology innovation thrives most when human ingenuity is uninhibited to deliver intrinsic value for unmet needs.

5 Tools That Foster Technology Innovation by Kaan Turnali

Becoming a technology consultant more than a decade ago was a huge wake up call for me. I’d just left a position as a customer asking others to design new technology solutions or improve existing ones. Not too long after that, I found myself on the opposite side of this equation, where people relied on me for answers.

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4 Reasons Why Excellent Customer Service Should Start With A Smile

4 Reasons Why Excellent Customer Service Should Start With A Smile by Kaan Turnali

A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a smile.

As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include employee training and corporate engagement because they understand customer service is not a seasonal exercise.

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6 Key Traits Of Successful Mobile BI Teams

6 Key Traits Of Successful Mobile BI Teams by Kaan Turnali

If mobile BI solutions are going to enable organizations to drive growth and profitability, technology or technical know how alone won’t be the only ingredient for success. It starts with leadership and our team’s talent and passion will be the determining factor.

There’s no simple blueprint for success given the resource constraints and competing priorities that  mobile BI teams, like all IT teams, face. However, if you study successful mobile BI teams and how they make it happen, you‘ll quickly discover that they share many of the same traits. Here are six key ones.

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5 More Reasons Why More Data Doesn’t Guarantee Better Decisions

5 More Reasons Why More Data Doesn’t Guarantee Better Decisions by Kaan Turnali

In my last blog, I discussed 5 reasons why more data doesn’t guarantee better decisions. I had picked what I considered my top five from a long list of reasons.

I must have hit a nerve with our readers because the response has been tremendous. So today I’ve incorporated some of that feedback into this list of five more reasons why, with all this data, better decisions aren’t guaranteed.

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5 Reasons Why More Data Doesn’t Guarantee Better Decisions

Data alone may not be enough to guarantee better decisions, but better decisions almost always start with data.

5 Reasons Why More Data Doesn’t Guarantee Better Decisions by Kaan Turnali

Just capturing and storing data will not get us far. Disconnected and fragmented data can’t paint a complete picture because different segments linger in a detached state or in isolated buckets. Left disintegrated, they lack the necessary transformations to be turned into cohesive and compatible building blocks.

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5 Myths That Can Derail Your Mobile BI Initiative

5 Myths That Can Derail Your Mobile BI Initiative by Kaan Turnali

Just starting a mobile business intelligence (BI) initiative doesn’t guarantee its success. Success requires a disciplined approach that considers all facets of the mobile user experience.

Numerous businesses succeed in implementing a strong mobile BI strategy that enables them to drive growth and profitability, while others struggle or stumble with mobile BI. I keep running into several myths that make the planning and execution of mobile BI projects more confusing and complex than they need to be.

Watch out for these five mobile BI myths that can derail your mobile BI initiatives right from the start.

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5 Ideas To Successfully Brand Your Mobile BI Initiative

5 Ideas To Successfully Brand Your Mobile BI Initiative by Kaan Turnali

When I bring up branding as part of mobile business intelligence (BI) discussions, I’m often met with that “deer caught in the headlights” look. I realize that branding is typically discussed in the context of marketing, but I also see it playing an important part in the design and execution of a mobile BI strategy. As with any technology project, in mobile BI we need to effectively manage communication of the mobile BI vision and strategy.

I consider brand management an important function of any mobile BI initiative because it helps us successfully position our solution with our target customers (mobile users) even if the scope of our project is small and internal facing. Successful mobile BI branding enables us to develop a mutually-beneficial relationship with our target audiences and increase adoption, a key criterion for success.

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Single-Click Consultants Need Not Apply

Single-Click Consultants Need Not Apply by Kaan Turnali

A million things can go wrong when you deal with data or technology. Integrating business and technology requires ingenuity, discipline and fortitude. But most important is critical thinking, something we need to teach more at every level of our system of higher education. It’s a skill we must demand in business.

And it all starts with leadership.

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Mobile BI Design Framework: Response Time

When you design for business intelligence (BI) or mobile BI, the response time (sometimes also referred to as load time) will always come into question. The concept of fast loading pages is nothing new. Plenty of material exists on the web that covers everything from designing web sites to developing apps.

Every so often I am presented with this question: What is an acceptable response time for a mobile BI asset? And my answer—“it depends”— generally causes confusion. This is often because the person asking the question is looking for a magic number of seconds that’s regularly quoted on the web by different surveys or studies. Read more

Mobile BI Design Framework: Making The Case For Small

In mobile business intelligence (BI) design, the “case for small” stems from the need to effectively manage performance and response time for mobile experiences. The concept has nothing to do with smaller screens or device sizes. Instead, it deals with the delivery of the content onto those screens.

One of the common denominators of all mobile user experiences deals with what I call the “patience factor.” Mobile users tend to be less patient about performance and response time than PC users, since they’re on the go with less time to spare. Read more

5 Signs Of A Successful Mobile BI Initiative

5 Signs Of A Successful Mobile BI Initiative by Kaan Turnali

When it comes to defining success for most technology projects with user rollouts, such as mobile business intelligence (BI), adoption is the key indicator of success. The degree to which users embrace the solution depends on a variety of factors. Some may be highly visible and easily measurable. Others may be less so and may require interpretation. Moreover, additional measurements such as cost reduction or productivity improvements contribute to the overall success criteria.

Here are five signs of a successful mobile BI initiative.

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5 Ways To Drive Value With BI Proof Of Concepts

5 Ways To Drive Value With BI Proof Of Concepts by Kaan Turnali

Proof of concepts (POC) specifically designed for business intelligence (BI) projects can be invaluable because they can help to mitigate or eliminate the risks associated with requirements whether we’re working with a new BI technology, asset, or data source.

POCs (sometimes referred to as proof of principle) may be presented with slightly varying interpretations in different areas of business and technology. However, a BI POC attempts to validate a proposed solution that may cover one or more layers of the BI spectrum through a demonstration with a small number of users.

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Mobile BI Design Framework: Performance With User Focus

When we discuss performance in mobile business intelligence (BI), we often talk about two components: response time and availability. I discussed the response time in detail in a previous blog. Today, I want to expand on availability.

Availability is sometimes referred to as “up time,” but it goes beyond that. We need to manage performance with a user focus to make sure our priorities support business execution, not hinder it.

Managing performance of any technical solution is a tricky business and mobile BI is no different. We primarily deal with two elements: What we can manage and what may be out of our control. To use a tennis analogy, we should always focus our energy on the former to make sure we can eliminate unforced errors. Read more

Mobile BI Design Framework: The Art Of Support

When it comes to supporting mobile business intelligence (BI) implementations, what we do after we go live is as critical as what we do before. Technology support is art as much as it is science. If you add to the mix global deployments, remote access, language and cultural barriers, we face a daunting task especially when supported by virtual teams without on-site personnel. Two key elements should guide your approach: quickly identify the root cause for immediate relief and put in place safeguards to prevent future occurrences.

Let’s take a look at several mobile BI support best practices. Read more

Mobile BI Design Framework: The Use Of Colors

In mobile business intelligence (BI) design, the use of colors plays an important role because colors are some of the easier components to incorporate into our mobile assets. However, this ease of use often leads to misuse and, subsequently, ineffective design of our mobile solutions.

I often find that the oversight happens not because we lack the knowledge or technical capability, but because we make the wrong assumptions. I always argue: simple is beautiful if we want our design to resonate with our customers (users). And as I discussed in my last blog of this series, simplicity is instrumental in delivering a mobile solution with impact and utility. Read more

Mobile BI Design Framework: Impact And Utility

In mobile business intelligence (BI) design, two elements are always in play. I refer to them as “utility” (not to be confused with utility in economics) and “impact.” At the micro level, they influence directly how we develop our mobile assets (reports, dashboards) in order to effectively deliver actionable insight through the mobile user interface and experience. At the macro level, they influence how we design and execute our mobile BI strategy.
Read more

Mobile BI Design Framework: The Art Of Performance

In mobile business intelligence (BI) design, performance is one of the most critical elements of the mobile BI success formula. High-quality content, reliable data, and mobile purpose are a must. However, none of that matters if the performance is poor—mobile users tend to be less patient about performance. Think about it for a moment. Unlike a PC users who may be chained to a desk, mobile BI users typically access mobile BI assets on the go and with less time to spare. Read more

Surveys Generate Data But Don’t Necessarily Replace Hard Data

Surveys Generate Data But Don’t Necessarily Replace Hard Data by Kaan Turnali

Surveys, questionnaires, and polls generate data, but survey data and hard data aren’t the same thing. I often see them treated in the same light in the context of answering business questions or delivering actionable insight, and with equal zeal and qualification. But there are definite differences.

Understanding the difference between data collected from surveys vs. data generated from transactions or operations is crucial. It will help us find the relevant answers to our questions and also save us a lot of time and money in the process.

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Leadership Starts With One

Leadership Starts With One by Kaan Turnali

Great leaders have inspired millions of people throughout history. Likewise, today’s great business leaders at all levels motivate employees to transform their enterprises and help them reach new heights of accomplishment. They instill confidence that enables their followers to achieve what others might consider impossible.

But it’s easy to forget, or fail to note at all, that these leaders have one other thing in common: They all had to lead themselves before leading others.

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Mobile BI Design Framework: Consistency Principle

In mobile business intelligence (BI) design, the “consistency principle” is the most powerful tool to effectively deliver a mobile user experience. Developing components that are both consistent and repeatable greatly accelerates the “mobile learning curve,” leading to higher user adoption.

We apply the consistency principle at two levels:

  • The macro level occurs at-the-project or engagement level and covers all resources or artifacts that are used to deliver and support implementation of mobile assets (like user guides, communication, online stores, and support).
  • The micro level deals with the design of each individual mobile BI asset (like a report or dashboard).

Here are three key design fundamentals of the consistency principle.
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5 Must-Have Mobile BI Features

5 Must-Have Mobile BI Features by Kaan Turnali

The use of mobile business intelligence (BI) as a framework to enable faster, better-informed decision making continues to expand as the technology advances and more users become mobile ready. Whether you’re planning a project for a business app or developing a strategy, it’s critical to gauge your mobile BI app’s readiness for a complete mobile user experience.

Here are five must-have features that are critical to delivering a complete mobile BI experience.

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Mobile BI Design Framework: Real Estate

Just as the saying goes “There are three things that matter in property: location, location, location,” the screen on a mobile device is the most valuable design property. The limited amount of space still remains as one of the biggest challenges in designing for mobile devices. Maximizing the user interface for both consumption and interaction is critical to the design of an effective mobile business intelligence (BI) asset.

Here are several pointers that will help you make the best use of this valuable mobile property.
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Mobile BI Design Framework: Design Elements

The advent of the mouse and large screen-dependent design elements of the PC era influenced the makeup of traditional business intelligence (BI) solutions. Similarly, mobile BI comes with its own design elements that replace the mouse with touch screens, which merge the input and output components into a single device.

The “mobile BI design framework” promotes the idea that mastering these mobile design elements can benefit mobile developers (not just mobile BI teams) in order to deliver on the promise of mobile.

Here are several key design elements that I’ll cover in more detail in this series.
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Mobile BI Design Framework: Environment

Anyone who has designed or developed a new product knows that understanding the environment in which the product or solution will be used by its end users is extremely important.

The environment is where we can successfully connect audience and purpose not only to leverage the technology’s strengths but also to minimize its weaknesses within a supported infrastructure.

The “mobile BI design framework” promotes the idea that we need to go beyond just identifying the basic parts of our environment and instead taking a holistic view of the entire system in order to deliver an integrated mobile solution that is consistent and predictable at each layer.

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Mobile BI Design Framework: Purpose

A rise in the use of mobile devices and applications has heightened the demand for enterprises to elevate their plans to deliver mobile business intelligence (BI) solutions. However, designing mobile BI solutions without understanding your audience and purpose can sometimes backfire.

I often find that in mobile BI projects, understanding the purpose is where we tend to go astray—not because we don’t have the resources to understand it, but because we make the wrong assumptions. The “mobile BI design framework” promotes the idea that better understanding of the “mobile purpose” is critical for success, and that we need to go beyond just accepting the initial request at the onset of our engagements.

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10 Common Mobile BI Assumptions You Should Avoid

10 Common Mobile BI Assumptions You Should Avoid by Kaan Turnali

If organizations are going to utilize mobile business intelligence (BI) to drive growth and profitability, they must take a holistic approach that leverages technology’s strengths and minimize its weaknesses within a supported infrastructure. Moreover, organizations must deliver the power of mobile BI through innovation and without disruption. Just as we know that mobile isn’t just about one or two sexy apps, the step to gain the ability to deliver reports on a mobile device alone doesn’t guarantee success with mobile BI.

Here are the ten most common mistaken assumptions people make with mobile BI projects.

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Mobile BI Design Framework: Audience

It goes without saying that when we design anything, we must know and understand our audience well. But I often find that in mobile business intelligence (BI) projects, this is where the first oversight happens—not because we lack the knowledge, but because we make the wrong assumptions.

The “mobile BI design framework” promotes the idea that we need to go beyond just knowing our audience by creating every opportunity for greater user interaction right from the onset of our engagements.
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A Bucket of Wings: A Case Study Of Better-Informed Decisions

A Bucket of Wings - A Case Study of Better-Informed Decisions

In my blog Use Data To Support Arguments, Not Arguments To Support Data, I articulated how better-informed decisions are typically made and the role that business intelligence (BI) should play. Shortly after I wrote the blog, I experienced a real-life event that clearly illustrates three main phases of “data-entangled decisions.”

Since my family likes to take a day off from cooking on Fridays, we recently visited the deli of our favorite organic grocery store. At the take-out bar, I noticed an unusually long line of people under a large sign reading, “In-House Made Wing Buckets. All You Can Fill. On Sale for $4.99, Regular $9.99.” Well, I love wings and couldn’t resist the temptation to get a few.

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Use Data To Support Arguments, Not Arguments To Support Data

Use Data to Support Arguments, not Arguments to Support Data by Kaan Turnali

The concept of “better-informed” decisions is distinctly different than the concept of “better” decisions— the former is generally a choice, whereas the latter often results from an action. Better-informed leaders don’t always make better decisions, but better decisions almost always start with better-informed leaders. Business intelligence (BI) can be the framework that enables organizations of all sizes to make faster, better-informed business decisions.

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Mobile BI Design Framework: Design Thinking

When we design for mobile business intelligence (BI), we need to apply the mobile mindset to all facets of user interactions, not just what we do when we are online but also what we do offline. In my first blog of the series, I discussed the importance of embracing a mobile design philosophy that will be unique to each of us and the environments we work in.

This is important because our design philosophy will be the guiding light when best practices alone may not be enough to help us navigate in uncharted waters. I want to expand on this idea and further articulate what it looks like. Read more

Mobile BI Design Framework: Introduction

Successful mobile business intelligence (BI) solutions demand a mobile mindset. When we design for mobile BI, we aren’t just building a report or a dashboard. We’re designing to deliver a superior mobile user experience each and every time. This means we need to consider all facets of user interactions and take a holistic approach when dealing with all aspects of the “mobile user life cycle”. This life cycle starts before installation and does not end after the mobile asset is downloaded and consumed.

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Top 10 Signs Your Users Are Mobile Ready

Top 10 Signs Your Users Are Mobile Ready by Kaan Turnali

Whether you’re planning a project for a mobile business app or developing a mobile business intelligence (BI) strategy, it’s critical to gauge your users’ overall mobile readiness. Even though sales of mobile devices continue to increase, some mobile users show chronic use of PC-era habits.

Yes, the mobile savvy Millennial Generation is taking the workforce by storm, but they don’t necessarily represent the largest portion of business users. Mobile-ready users, on the other hand, will display at least some of the following characteristics.

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BI Does Not Guarantee Better Decisions, Only Better-Informed Decisions

BI Does Not Guarantee Better Decisions, Only Better-Informed Decisions by Kaan Turnali

In my blog, What is Business Intelligence (BI), I talked about faster, better-informed decision making. I want to expand on these two key pieces. What does it mean when we say “faster” decision making? And why do we say “better-informed” decisions instead of “better decisions?”

Putting aside the semantic differences and nuances of meaning, these two concepts play a significant role in delivering BI solutions that can address both the urgency needed by business and the agility required by IT. Moreover, exploring these concepts–regardless of your interpretation—will further facilitate better engagements and result in tangible outcomes that can benefit the entire organization, both in the short term and in the long run. Read more

10 Mobile BI Strategy Questions: System Integration

Mobile BI Strategy System Integration by Kaan Turnali

More and more mobile devices are becoming connected with the software that runs on them. But the true value of mobility can’t be realized until these devices take advantage of the necessary integration among the underlying systems. The same principles hold true for mobile business intelligence (BI).

Therefore, when you’re developing a mobile BI strategy, you need to capitalize on opportunities for system integration that can enhance your end product. Typically, system integration in mobile BI can be categorized into three options.

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10 Mobile BI Strategy Questions: Business Processes

Mobile BI Strategy Business Processes by Kaan Turnali

When developing a mobile business intelligence (BI) strategy, you can’t ignore the role that business processes may play. In many cases, the introduction of BI content into the portfolio of mobile BI assets provides opportunities to not only eliminate the gaps in your business operations, but to improve the existing processes.

Often, the impact is seen in two main ways. First, the current business processes may require you to change your mobile BI approach. Second, the mobile BI solution may highlight gaps that may require a redesign of your business processes to improve your mobile BI assets and your business operations.

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10 Mobile BI Strategy Questions: Communication

Mobile BI Strategy Communication by Kaan Turnali

I am often amazed to discover that the lack of communication in technology projects stems not from a lack of resources but from wrong assumptions made about what’s perceived to be communication as part of a mobile business intelligence (BI) strategy.

Just as we know that social media analytics isn’t just about counting Facebook likes or Twitter tweets, we should know that in mobile BI an announcement e-mail along with an attached instruction document alone isn’t synonymous with communication.

When developing a mobile BI strategy, you must consider all facets of communication—that includes not only multiple channels but also different formats. Moreover, you must pay attention to both quality (effectiveness) and quantity (volume and frequency) of the content to ensure its maximum effectiveness.

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10 Mobile BI Strategy Questions: Support Infrastructure

Mobile BI Strategy Support Infrastructure by Kaan Turnali

Of all the questions discussed in the developing of a mobile business intelligence (BI) strategy, the question of support infrastructure is often left to the end or even considered the least important. I often hear the argument: “If we can’t deliver it on time, nothing else matters. So, let’s not worry about it now.”

Although this may be true in theory, keep in mind that no one starts a project or an engagement with the expectation it won’t succeed. Therefore, the strength of your support infrastructure will be a determining factor in the end.

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10 Mobile BI Strategy Questions: Talent Management

Mobile BI Strategy Talent Management by Kaan Turnali

When I bring up talent management as part of a mobile business intelligence strategy, I’m often met with that “deer caught in the headlights” look. I realize that talent management is typically used in the context of human resources, but I also see it playing an important part in the development of a mobile BI strategy.

As with any technology project, in mobile BI we need to effectively manage three basic resources: technology (hardware, software, network), processes (business or technical), and people. Of the three, I believe talent is the most important one that we need to get right the first time.

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10 Mobile BI Strategy Questions: Technology Design

Mobile BI Strategy Technology Design by Kaan Turnali

When the term design is used in mobile business intelligence (BI), it often refers to the user interface (UI). However, when I consider the question of design in developing a mobile BI strategy, I go beyond what a report or dashboard looks like.

As I wrote in a previous post, when designing a mobile BI solution we need to consider all facets of user interactions and take a holistic approach in dealing with all aspects of the user experience.

Here are three areas of design to consider when developing a mobile BI strategy.

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10 Mobile BI Strategy Questions: Technology Infrastructure

Mobile BI Strategy Technical Infrastructure by Kaan Turnali

When an organization is considering implementing a mobile BI strategy, it needs to ask/consider if its current information technology (IT) and business intelligence (BI) infrastructure can support mobile BI. It must determine if there are any gaps that need to be addressed prior to going live.

When we think of an end-to-end mobile BI solution, there are several areas that can impact the user experience. I refer to them as choke points. Some of the risks associated with these choke points can be eliminated; others will have to be mitigated.

Depending on the business model and how the IT organization is set up, these choke points may be dependent on the configuration of technology or they may hinge on processes that are embedded into business or IT operations. Evaluating both infrastructures for mobile BI readiness is the first step.

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10 Mobile BI Strategy Questions: Enterprise Mobility

Mobile BI Strategy Enterprise Mobility by Kaan Turnali

Is your mobile business intelligence (BI) strategy aligned with your organization’s enterprise mobility strategy? If you’re not sure what this means, you’re in big trouble.

In its simplest form, enterprise mobility can be considered a framework to maximize the use of mobile devices, wireless networks, and all other related services in order to drive growth and profitability. However, it goes beyond just the mobile devices or the software that runs on them to include people and processes.

It goes without saying that enterprise mobility should exist in some shape or form before we can talk about mobile BI strategy, even if the mobile BI engagement happens to be the first pilot planned as a mobility project. Therefore, an enterprise mobility road map serves as both a prerequisite for mobile BI execution and as the foundation on which it relies.

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10 Mobile BI Strategy Questions: Security

Mobile BI Strategy Security by Kaan Turnali

Do you have all three layers of mobile BI security covered: device, app, and data? All of the convenience and benefits of mobile devices provide a particular security risk, complicating matters for the technology managers.

When we think about the three layers of security in mobile BI, each layer plays an equally important role. Moreover, each layer represents a specific component of a user’s access profile. Therefore, it’s vital not only to understand how each layer completes the security picture, but also to make sure they work in tandem.

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10 Mobile BI Strategy Questions: Executive Sponsorship

Mobile BI Strategy Executive Sponsorship by Kaan Turnali

Of the ten mobile business intelligence (BI) questions I outlined in my last post, “Do we have an executive sponsor?” is the most important one because the success of a mobile BI journey depends on it more than any other.

While the role of an executive sponsor is critical in all tech projects, several aspects of mobile BI technology make it easy for executive management to be involved closely and play a unique role.

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3 Strategies To Get Started With Mobile Business Intelligence (BI)

3 Strategies To Get Started With Mobile BI by Kaan Turnali

In my post “Mobile BI” Doesn’t Mean “Mobile-Enabled Reports” I highlighted two main areas that affect how organizations can go about realizing the benefits of mobile business intelligence (BI): enterprise mobility and BI maturity. Today I want to focus on the latter and outline high-level strategies that require different avenues of focus, time, and resources.

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What Is Design Thinking?

What Is Design Thinking by Kaan Turnali

Customer-centric design is about looking out from the inside—rather than outside in.

Today’s organizations face multifaceted problems that are part of increasingly complex business models. Continued expansion of global transactions, supported by partnerships that can span large ecosystems, create unique opportunities and unique challenges for businesses.

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Mobile BI Doesn’t Mean “Mobile-Enabled Reports”

In my post “What Is Mobile Business Intelligence?”, I discussed the definition of mobile business intelligence (BI) as well as its importance and relevance in today’s business climate.

However, if mobile BI is going to enable organizations to drive growth and profitability, it requires, as with any other technology initiative, an integrated strategy. Moreover, organizations must deliver the power of mobile BI through innovation and without disruption.

Just as we know that mobile isn’t just about one or two sexy apps, the step to gain the ability to deliver reports on a mobile device alone isn’t synonymous with mobile BI.

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What Is Mobile Business Intelligence?

Mobile BI Design isn’t random by Kaan Turnali

You might have heard this statistic by now: more people own a cell phone than a toothbrush. In a Forbes post, Maribel Lopez lists a number of recent statistics about mobility. “While we could debate the numbers, the trend is clear,” she writes. ”The pace of mobile adoption across devices and applications is accelerating.”

Mobility is no longer a nice-to-have option. Instead, it’s become a must for many businesses. Many surveys support this view. According to the Accenture Mobility Insights 2014 Report, 77% of participants in the survey considered mobility among their top five priorities. A similar finding was part of the Accenture 2013 CIO Mobility Survey where 79% of respondents cited mobility as a revenue-generator and 84% said mobility would significantly improve customer interactions. Read more

What Is Business Intelligence?

What Is Business Intelligence by Kaan Turnali

Early in my career, I was encouraged to always ask even the simplest and most obvious questions, including questions about well-known topics that were assumed to be understood by everyone. With that in mind, let’s answer the question, “What is business intelligence (BI)?”

As you read this post, you probably fall into one of these three categories:

  1. You know exactly what BI is because you eat, sleep, and breathe it every day. BI is in your business DNA.
  2. The term means nothing more than the name of an exotic tech cocktail that might have pierced your ears, figuratively speaking of course.
  3. You‘re somewhere in between the two extremes. You’ve been exposed to the term, but haven’t had a chance yet to fully digest it or appreciate it.

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