Empathy, Design Thinking, And An Obsession With Customer-Centric Innovation


To deliver innovative, customer-centric solutions through design thinking, we must begin with empathy. In its simplest…

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Building Mobile Analytics Solutions With Design Thinking


When we design for mobile analytics, we need to apply the mobile mindset to all facets of user interactions, not just…

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Successful Mobile Analytics Solutions Demand A Mobile Mindset


When we design for mobile analytics solutions, we are not just building a report or a dashboard. We’re designing to…

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Competing On Design Thinking


Design thinking doesn't guarantee innovation, but innovation always hinges on design-thinking principles. Steve Jobs…

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Analytics Excellence Starts And Ends With Leadership


Analytics excellence demands leadership excellence at all levels of the organization—not just at the top. In my last…

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4 Ways We Can Redefine Innovation In The Enterprise


If we want to drive growth and profitability in the enterprise, we need to redefine innovation. Changing how we think…

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Analytics Excellence Is The Relentless Pursuit Of Driving Growth And Profitability


  According to IDC’s Digital Universe study, “digital data is doubling in size every two years; and by 2020, the…

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Back and writing again following a 5-month sabbatical


It feels awesome to be back and writing again following a 5-month sabbatical. I have to admit, I missed the pure joy of…

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