I am passionate about smart integration of technology and its potential for driving growth and profitability. This demands a strategy that goes beyond just connecting the dots and calls for an innovation mindset, empowering us to anticipate the next dot and create the next opportunity.
We innovate because we are not satisfied with the status quo and refuse to settle for complacency. Innovation begins with a customer-centric design by looking out from the inside—rather than outside in. Design matters because it helps us deliver intrinsic value for unmet needs.
I am convinced that the principles of design thinking shouldn’t be reserved for just new products and solutions. It should also be pursued in every area of our enterprise because no role, no engagement, and no project should ever become a lost opportunity.
We chase perfection, however elusive, not because we think we’ll ever be perfect, but because we believe it brings us closer to excellence in everything we are and ever hope to be.
Connect with me on Twitter @KaanTurnali and LinkedIn so we can stretch old ideas beyond their traditional boundaries. Let’s create new perspectives that serve as a foundation for future innovation and inspire conversations and creativity that would have been otherwise lost or never started.
My latest on Forbes
Innovation with design thinking demands critical thinking because we must understand our assumptions that frame our ideas and shape our design. By blending design thinking with critical thinking, we foster innovation that delivers customer-centric solutions.
This mindset is crucial to the success of design thinking because its universal applications are a key driver for creating opportunities for both new and old solutions, no matter if they are internal- or customer-facing.
Mobile BI doesn’t mean “mobile-enabled reports.”
It demands a mobile mindset. We’re not just building a report or a dashboard; we’re designing a consistently superior mobile business intelligence (BI) user experience.
My journey with mobile BI began to unfold in 2010 shortly after the first iPad release. Within two years, our internal adoption reached more than 7,000 active (and over 25,000 registered) users worldwide within SAP and surpassed a million report views by our internal users.
Success comes only with the relentless pursuit of excellence for customer-centric mobile BI solutions.
Even with the benefit of hindsight, I am absolutely convinced that our success came as a direct result of our relentless pursuit of analytics excellence and our refusal to take the integration of technology for granted when delivering customer-centric solutions.
Competing on design thinking requires a fundamental shift in how we approach design to solve business problems.
I see design thinking as a framework for innovation with an endless opportunity for delivering customer-centric solutions. It the art and science of solving problems—not limited to just new products and services.
By applying design-thinking principles, sometimes we are also solving old problems with new questions – in addition to addressing brand-new problems.
This is innovation from within. We turn our held assumptions inside out to uncover the new in the old, whether it’s an unmet need or underutilized demand.
When we think through design, we seek that intrinsic value, which is hidden or trapped. We arethinking in the design.
I often cite cost reduction as a great example because it can be explored effectively through design thinking. Eliminating waste and reducing cost to seize new opportunities may be considered as a lightweight alternative to developing cutting-edge products.
However, lowering cost without business disruption or providing more with less is as great a challenge as anything else. Besides, it’s a true innovation competency with the potential to deliver equally greater returns.
Read more on Forbes
- What Is Design Thinking?
- Competing On Design Thinking
- An Obsession With Customer-Centric Innovation
- The Art And Science Of Customer Empathy
- Innovation With Design Thinking Demands Critical Thinking
My Favorite Articles
- 3 Reasons Why Thought Leadership Matters
- 5 Reasons Why More Data Doesn’t Guarantee Better Decisions
- What Is Business Intelligence?
- Leadership Starts With One
- 5 Tools That Foster Technology Innovation
- 4 Reasons Why Excellent Customer Service Should Start With A Smile
- Single-Click Consultants Need Not Apply
- Analytics Excellence Starts And Ends With Leadership
Connect with me on Twitter (@KaanTurnali) and LinkedIn.