I am passionate about smart integration of technology and leading teams that drive growth and profitability. It demands a strategy that goes beyond just connecting the dots and calls for an innovation mindset that drives us to anticipate the next dot and create the next opportunity. We innovate because we are not satisfied with the status quo and refuse to settle for complacency.

Pursuit of Excellence by Kaan Turnali

Innovation begins with a customer-centric design by looking out from the inside—rather than outside in. Design matters because it helps us deliver intrinsic value for unmet needs.

I am convinced that design-thinking principles shouldn’t be reserved for just new products and solutions. It should also be pursued in every area of our enterprise because no role, no engagement, and no project should ever become a lost opportunity.

As I always argue: We chase perfection, however elusive, not because we think we’ll ever be perfect, but because we believe it brings us closer to excellence in everything we are and ever hope to be.

Connect with me on Twitter (@KaanTurnali) and LinkedIn so we can stretch old ideas beyond their traditional boundaries. Let’s create new perspectives that serve as a foundation for future innovation and inspire conversations that would have been otherwise lost or never started.


Kaan Turnali


My latest on Forbes

The Art And Science Of Customer Empathy In Design Thinking

SAPVoice The Art And Science Of Customer Empathy In Design Thinking by Kaan Turnali

Customer-centric solutions demand empathy. But, how we employ this principle within design thinking is as critical—if not more—as what we do in the process.

Certain slices can be easily repeated—that’s the science part. However, not everything fits neatly into a template. More than anything else, we rely on our creativity to accurately frame a problem and discover the attached opportunity. That’s the art of customer empathy within design thinking.

Read more

Analytics Excellence Starts And Ends With Leadership

Analytics excellence demands leadership excellence at all levels of the organization—not just at the top.

In my last post, I described analytics excellence as the relentless pursuit of driving growth and profitability. Of all the pieces we’ll explore in this series, leadership is most important to analytics excellence because our success depends on it more than anything else.

While the role of executive leadership is critical to any project, several aspects of enterprise analytics require senior executives to be closely involved. Moreover, although the CIO/CTO plays a vital part in making sure the right technology is acquired or developed, executive leadership—and more important executive ownership—from the business side provides the right level of partnership to run on all three cylinders of analytics: Insight into the right data, for the right role and at the right time.

Read more

New Series

Design Thinking

Competing on Design Thinking by Kaan Turnali

This series explores how today’s businesses can foster innovation by creating a strategy and culture that place design thinking at the core of the customer-centric enterprises.

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Analytics Excellence Series by Kaan Turnali

This series explores how analytics excellence can drive growth and profitability by enabling faster, better-informed decision making in data-driven enterprises.

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Connected Cars

Connected Cars by Kaan Turnali

Coming soon

How Design Thinking Can Help Today’s Businesses

Today’s organizations face multifaceted challenges that are part of increasingly complex business models supported by partnerships that can span large ecosystems.

These challenges demand multidimensional solutions and require more than just basic applications of current products and services. This is where design thinking comes into play.

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Why More Data Doesn’t Guarantee Better Decisions

Just capturing data won’t get us far. Disconnected & fragmented data can’t paint a complete picture because different segments linger in a detached state or in isolated buckets.

With all this data, why is it that we continue to make bad business decisions? I was asked this question the most in the business intelligence course I taught for a doctorate program.

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Top Articles

Though Leadership

3 Reasons Why Thought Leadership Matters by Kaan Turnali

Why It Matters

Redefine Innovation

Innovation In The Enterprise

Analytics Excellence

Analytics Excellence Series by Kaan Turnali

For Growth & Profitability

Leadership Presence

Leadership Starts With One

Technology Innovation

5 Tools That Foster Innovation

Customer Service

4 Reasons Why Excellent Customer Service Should Start With A Smile by Kaan Turnali

Why We Should Smile

Critical Thinking

Single-Click Consultants Need Not Apply by Kaan Turnali

Single-Click Consultants

Data Driven

Use Data To Support Arguments

Mobile Ready

Are Your Users Mobile Ready?

Connect with me on Twitter (@KaanTurnali) and LinkedIn.