What my perfect week looks like

Whether managing or coaching junior developers, designing and coding myself, or implementing the actual solution, getting my hands dirty is critical to maintaining a growth mindset.

The more we know about something; the more prone we become to, what I call, “intuitive bias.” It can turn our expertise and experience into perceived knowledge and resurface them in a form that can be both restrictive in forward-thinking and narrow in depth and angle.

Subject-matter expertise is a critical multiplier of innovation and essential for collective insight. But its strength lies in the application of the empathy principle from design thinking: the desire to seek realization and perceptiveness in the experience—not accumulated experience confined to raw knowledge.

Customer-centric design is about looking out from the inside, not outside-in.

We can’t do that from behind a desk. Instead, we need to be in the trenches—working, observing, and, more importantly, suffering side by side with users and developers within their authentic circles and under realistic conditions. Only then do we have a chance to live the experience, rather than experience it in a distant light.

Whether designing enterprise solutions or guiding organizations as they develop a successful technology strategy, I lead as a catalyst to help cross-functional teams establish effective frameworks for delivering customer-centric solutions that are built on the principles of design thinking.

By going beyond the edge of traditional roles and combining the potential of separate functions such as presales, sales, and marketing, I seek to define a bold vision and translate it into a well-defined, holistic strategy with a sharp focus, executable parts, and measurable milestones.

If innovation is about creating new things, whether we are delivering completely new solutions or improvements in existing ones, then we must continuously chase the spark that recoils the energy needed to actualize these ideas and harness unrealized value.

I satisfy this yearning by collaborating with R&D and product teams to convert new and old ideas into opportunities for generating value in cutting-edge technology solutions. I help them stretch old ideas beyond their traditional boundaries and shape new perspectives that serve as a foundation for future expansion and innovation.

It’s often assumed that innovation can only happen within the limits of our core competencies. This is not true. Innovation allows us to fertilize the depths of our knowledge across different domains and technologies. Many times, I seek innovative thinking in areas that extend beyond my primary interests, experiences, and expertise.